Administrative Support generally refers to the day to day office and Clerical/Executive tasks. Some of the most common functions that are expected from the administrative support staffs are:
- Sorting and Filing
- Photocopying and Collating
- Keeping records of all the important works and transactions
- Running Errands
- Typing Correspondence
- Word processing and typing
- Scheduling an appointment
Basically, the daily tasks that run an office are done by the Executive & Clerical support team. Virtual assistants are hired by a huge no: of clients for the same.
Customer support is what basically every Virtual Assistant does. It is precisely the kind of services one can offer to assist the customers in a cost effective manner. Here, the assistance refers to every single aspect of the business like planning, installation, training, trouble shooting, and maintenance, upgrading or even calling back the product or service.
The term “Data Mining” might sound unfamiliar to many. However, the technology called Data Mining is a widely used and highly successful one. It is actually the process of extracting very large databases (mostly pre existing ones) in order to attain and find out new information and data with the available ones. Data Mining is mostly practiced in big corporate companies where database is always huge and they will have to use high end measures to go through the data in order to analyze the facts and figures.
Email Marketing is another major area that clients would love to assign a Virtual Assistant. It is probably because Virtual Assistants can be as effective as a Marketing representative in this area. Email Marketing refers to marketing a product or service using an Email. Target could be a single person, an enterprise or a group of people. However, the only concern will be to know if the email serves the purpose. Every email that advertises a product or service is actually part of the marketing strategy called Email Marketing.
Inbound Sales mainly focuses on selling products and services by thinking from the perspective of the individual buyers. One would have to think and lock about the needs, pains, frustrations, difficulties and hurdles of the buyers before selling something or fixing a price for them. At the same time, the one who sells or distributes it also need to have their share of profit as well. In short, it is helping out to have a genuine sale in the interest of both the makers and buyers.
Live support is another major function that Virtual Assistants are mostly hired for. Live support refers to the service that ensures proper communications happening for a business without any fail. This could be answering the customer queries in a phone, or an email explaining to some concerns of a customer. Providing assistance to the customers in form of a live chat when the customer visits a website is another important part of this service. In short, Live Support refers to immediate customer assistance, when they are in need of.
Word Processing & Data entry are the most common services that a virtual assistant can provide.
Word processing is just the basic function one can perform with a computer. It is the process of creating a document as per the instructions and likes of the client.
Data Entry is a slightly different task. It is the process of typing a data into any database. Typing speed and accuracy is what contributes to an effective data entry task.